Contact No : +91-22-64505666
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Exchange Policy

All items sold by Masaya.co.in are covered by the following warranty:

We have tried to keep our product description and sizes details on the website almost accurate but if it still doesnt fit you or if it is defected, we would be glad to exchange it for any other product on our website.

If you are not satisfied with a product because it is faulty, you can send it back to us for a replacement/exchange within a period of 7 days after you have received it.  Please note that buyer will have to pay oneway shipping fee.
 
Note : We donot provide Refund, we only allow exchange of products. Returns are only available within a period of 7 days after you receive the product.
 
Process for Exchange :
 
Step 1 : You need to send back the product to Us at the below mentioned address
 

Masaya Accessories,
101, Sheetal Smriti, Swastik Society,
Opp. Bhaidas Hall, NS RD No 1,
Vile Parle West,Mumbai – 400056

 Mob : +91-22-6556 1555
 
Step 2 : Once we get the product back we will issue you a Discount Code of entire amount which you can use for future purchases. This Coupon will be valid for 6 months from the date of issue. 
 

Important Note :

  • We don’t provide refund we only have exchange policy.
  • Courier charges to send the product for exchange is paid by customer.
  • Accessories and bags cannot be exchanged kindly go through terms and conditions on our website.
  • Product for exchange should be in unused condition with all the tags intact and original packing. If the product is found without tags and packing then we shall return back the product to you.